Skills & Competencies for IT Vendor Management Analyst III
IT Vendor Management Analyst III job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Vendor Management Analyst III
Responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations.
JOB RESPONSIBILITIES for IT Vendor Management Analyst III
Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues.
IT Vendor Management Analyst III SALARY RANGE
BASE 50%
$104,420
TOTAL 50%
$111,403
Job Level
P03
Job Code
IT10000396
Education/Degree
Bachelor's Degree
Reports To
Manager
IT Vendor Management Analyst III Skills and Competencies List
10 general skills or competencies (Job family competencies) for IT Vendor Management Analyst III
1
Job Family Competencies –
Information Technology Infrastructure Library (ITIL)
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites examples of common Information Technology Infrastructure Library practices and processes.
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Level 2 Behaviors
(Light Experience)
Applies key ITIL implementation procedures in delivering efficient IT support services.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves various escalated support issues to improve serviceability.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with other team members on improving and supporting other ITIL processes.
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Level 5 Behaviors
(Mastery)
Builds solutions and framework to resolve highly complex ITIL issues.
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2
Job Family Competencies –
IT Operations
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains functions and responsibilities of IT operations in an organization.
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Level 2 Behaviors
(Light Experience)
Compiles feedback and data for regular performance reports in IT operations.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the maintenance and installation work in IT operations.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall effectiveness of the IT operations team to monitor performance metrics.
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Level 5 Behaviors
(Mastery)
Conceptualizes and implements affirmative action plans to enhance IT operation functions.
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3
IT Vendor Management Analyst III
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Vendor Management Analyst III
Proficiency Level - 4
5
Competency for -
IT Vendor Management Analyst III
Proficiency Level - 5
8 soft skills or competencies (core competencies) for IT Vendor Management Analyst III
1
Core Competencies –
Risk Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Illustrates the necessity and benefits of active risk management.
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Level 2 Behaviors
(Light Experience)
Conducts regular risk reviews of our business value streams and reports results to management.
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Level 3 Behaviors
(Moderate Experience)
Implements latest policies, procedures, and initiatives to manage risks.
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Level 4 Behaviors
(Extensive Experience)
Develops risk identification and quantification approaches to guide the risk management practices.
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Level 5 Behaviors
(Mastery)
Designs and develops organizational risk management strategy to align with organizational strategy.
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2
Core Competencies –
Attention to Detail
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3
IT Vendor Management Analyst III
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Vendor Management Analyst III
Proficiency Level - 4
5
Competency for -
IT Vendor Management Analyst III
Proficiency Level - 5
Summary of IT Vendor Management Analyst III skills and competencies
There are 0 hard skills for IT Vendor Management Analyst III.
10 general skills for IT Vendor Management Analyst III, Information Technology Infrastructure Library (ITIL), IT Operations, Software as a Service (SaaS), etc.
8 soft skills for IT Vendor Management Analyst III, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Management Analyst III, he or she needs to be proficient in Risk Management, be skilled in Attention to Detail, and be skilled in Time Management.
10 general skills for IT Vendor Management Analyst III, Information Technology Infrastructure Library (ITIL), IT Operations, Software as a Service (SaaS), etc.
8 soft skills for IT Vendor Management Analyst III, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Management Analyst III, he or she needs to be proficient in Risk Management, be skilled in Attention to Detail, and be skilled in Time Management.
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